City Services and 311

311 is Edmonton’s non-emergency contact for City government information and services, and provides residents, businesses and visitors with a central point of contact for their city needs.

Online Requests

Report 311 concerns online 24 hours, 7 days a week.

Popular Requests and Services

Recreation Centres and Pools

City of Edmonton Recreation, Fitness, and Leisure centres including locations, rates, hours of operation, programs, and events.

Big Bin Events

Dispose of large household items during the Big Bin events at no charge.

ETS Trip Planner

Plan your next transit trip with the ETS Trip Planner.

Eco Station Accepted Items

Eco Stations accept household hazardous waste, electronics, recyclables, yard waste and other bulky items.

Parking Complaint

Submit a complaint if a vehicle is blocking access or hasn't moved for more than 3 days (72 hours).

Encampments

If you have a concern about an encampment, submit a request with location and description.

Nuisance Property

If you have a concern about a nuisance property, submit a request with location and description.

Request Not Listed?

View other request types to report your issue or concern.

Check Your Status

Legend

Open The service request has been received.

Closed The service request has been reviewed, and the work has been assigned, scheduled or completed.

The Service Detail provides information about the request.

Contacting 311 Edmonton

Citizens can call 311 between 7am and 7pm (closed on statutory holidays)

Outside Edmonton: 780-442-5311
TTY services: 711

Language Translation: Non-English-speaking callers may request help from an interpreter. Our interpretive service offers help in more than 180 languages.

After Hours: If you encounter urgent bylaw matters or public safety concerns outside of regular hours, call 311 and select from the options available.

If you reported a concern to 311 that requires further review, please contact our Service Experience Team.

Download the 311 App

Submit 311 requests with your smartphone anytime, anywhere.

Emergencies - Call 911

For life-threatening emergency assistance, fire, ambulance or police, please call 911.

For non-emergency law enforcement-related services call 780-423-4567 or #377 (mobile devices within city limits).

Services Outside of 311

The following contacts are not part of 311 services.